How to escape the cult of busyness

“So, have you been busy?”

If you’ve ever started a conversation with this question, you’re not alone. If you’re using it on a regular basis, you may have unwittingly joined one of the most populous cults in the Western world – the ‘cult of busyness’.

The cult of busyness is a well-established institution. In 1985, author and political activist Barbara Ehrenreich observed in The New York Times how “busyness has become an important insignia of upper middle class status”. Some would describe it as a “badge of honour”. But with work-related stress being the second most common causeof workers compensation claims in Australia, the time has come to bust the cult and free its members.

But wait... I enjoy being busy!

I’ve noticed that there seem to be three kinds of busyness:

  • Joyful: when you're fully engaged in whatever you're busy doing, experiencing what psychologist Mihaly Csikszentmihalyi calls a state of “flow”.

If you’re joyfully busy, then you’re probably not complaining about your busyness – you’re thriving in it. If that sounds like you, then you probably don’t need to read this post. Go and enjoy your busyness!

  • Miserable: when you're overloaded to the point of exhaustion, and you feel frustrated or hopeless about how busy you are.

More often, a conversation about busyness involves people who are miserably busy. If you identify with this, then you’re probably complaining about your busyness quite regularly – “I’m so busy I don’t have time to think”, etc – and it might seem like there's no end in sight. This type of busyness can arise for a range of reasons, perhaps because you've overcommitted to taking care of others’ needs at the expense of your own.

  • Avoidant: when you're using busyness as a form of procrastination; as an excuse for not getting on with something more important.

This type of busyness can be quite insidious, because you might not even realise you're in it. You might be telling yourself that you're genuinely busy – even happily busy – but you're really finding reasons (excuses) to stay busy so that you don’t have to face a bigger issue in your life - for example, a significant change in your career (“I’m too busy to look for another job”), relationship (“I’m too busy to have that difficult conversation”), or health (“I’m too busy to exercise”).

The key to escaping the cult of busyness is to acknowledge that you're in it. Paradoxically, this is not about 'doing more'. In fact, it's quite the opposite.

Missing: inaction

Of course, the cult of busyness is not a real cult. It’s a state of mind – or, more accurately, mindlessness – that is characterised by an implicit assumption that “busier is better” or that busyness is inevitable. These assumptions are strongly engrained in our culture – and particularly in those of us who are (or have been) fee-earners; where our value to our employer is based on how busy we are (as measure in billable units). In accepting these seemingly obvious assumptions, we may find ourselves beholden to a lifestyle that doesn’t serve our broader purpose, and we end up sacrificing our quality of life for a sense of achievement that is all but illusory.

Modern man is frantically trying to earn enough to buy things he's too busy to enjoy. ~Frank A. Clark

The problem is – we live in a ‘doing’ culture. Nike said “Just Do It” and so we did it and we kept doing it and now we don't know how to stop. And in our obsession with doing, many of us have lost touch with something more important – our way of being.

The distinction between ‘being’ and ‘doing’ is one that I have been exploring through formal studies in ontological coaching. It loosely correlates with the distinction between ‘mindset’ and ‘behaviour’, except that ontological coaching is supported by a comprehensive and detailed body of knowledge that explores our way of being as a function of three domains – Language, Emotions and Body.

Our way of being is important because it predisposes us to certain choices or possibilities in our behaviour. While we all have access to strategies that could improve our quality of life, our way of being determines whether we can recognise those strategies and are willing to put them into action – in other words, whether we are resourceful (empowered) or unresourceful (disempowered).

In the context of busyness, a person whose way of being is 'unresourceful' may find comfort in chronically complaining about being busy and be oblivious to feasible solutions, while a person whose way of being is 'resourceful' will look for and recognise opportunities to change the situation – for example, by negotiating (or re-negotiating) commitments, and so on.

We can’t change what we don’t notice, so in order to change our relationship with busyness, we must stop doing - at least momentarily - and start noticing our way of being.

Let’s play Busyness Bingo

So here’s my suggestion: I invite you to play a game of “Busyness Bingo”.

For the next week, just notice how often you find yourself talking about busyness with colleagues, friends, family, and so on. Don’t judge it – just notice it.

Right now, it's enough just to notice how often busyness shows up in your life. For bonus points, you could also consider:

  • What are some of the unspoken assumptions in your conversation about busyness? What are some of the words you use to describe it?

  • How do you feel when you talk about being busy? What mood does it create? And how does this mood affect your behaviour?

  • How does busyness feel in your body? Where do you notice it?

By engaging in a simple exercise like this, you’ll build your 'noticing muscle'. And the more you notice something, the more opportunity you’ll have to change it.

Try it for a week and let me know what you notice!

It is not enough to be busy; so are the ants. The question is: what are we busy about? ~Henry David Thoreau

How to kick your addiction to certainty

Hi, my name is Chyonne, and I’m an addict.

I’m not talking about drugs, alcohol or cigarettes. Not gambling or video games either. Not even online shopping.

My addiction is far more insidious: I’m addicted to certainty. And I suspect that I’m not the only one.

Why is this a problem?

It has been said that humans perceive change as linear – we see it as occurring at a constant rate over time. But, as futurist Ray Kurzweil points out, technology is bringing about changes at an exponential rate. Kurzweil calls it the Law of Accelerating Returns. To put it simply, we are living in a time of unprecedented change, which brings with it unprecedented uncertainty.

The problem is that most people don’t like uncertainty. Our survival instincts are based on knowing whether the long cylindrical object ahead of us is a dead tree branch or a snake. And if we’re not sure, then let’s assume it’s a snake. Certainty can save lives.

Now that's fine if you’re dealing with a life or death situation. But when the ‘threat’ arises out of an organisational or personal change, the effects of creating certainty prematurely can be disastrous.

Consider these examples:

  • A manager, under pressure to recruit for a critical role in her team, ignores her misgivings and recruits a candidate that she considers ‘coachable’, only to find that the candidate is a poor cultural fit and doesn’t make it past the probation period.
  • A colleague blurts out an ill-considered answer to a question and spends the next five minutes backtracking, because he's too uncomfortable with the silence to pause and think before speaking.
  • A person routinely sabotages her romantic prospects by insisting on knowing whether an evening out is ‘a date’ or ‘just friends’, creating unnecessary pressure that forces the conclusion towards the latter. (To be fair, this was over 10 years ago!)

These situations (and many more like them) occur because we are addicted to certainty.

Why do we crave certainty?

From a psychological perspective, uncertainty exerts an enormous amount of pressure on the human psyche and tends to trigger a fear-based response.

The obvious way to counteract this is to move towards certainty, in whatever form it might take. In doing this, the risk (as illustrated above) is that we may grasp for answers and solutions prematurely, without allowing events (and our full understanding of them) to unfold naturally. It’s a bit like “better the devil you know than the angel you don’t”. We then justify the disappointment of an unsatisfactory outcome with the marginal relief provided by the certainty.

How can we learn to embrace uncertainty?

Over the past five years, I've been training myself to 'embrace uncertainty'. I've had to, because I love change. And by far the most powerful technique I've learned for dealing with uncertainty is to cultivate curiosity. I say "cultivate" because I believe that humans are naturally curious, although many of us are trained out of it through our formal education.

The field of ontological coaching* (which focuses on a person’s ‘way of being’ as the key driver of their success) proposes that curiosity is a natural consequence of accepting uncertainty – that is, when we accept that we don’t know the outcome of a particular situation, this naturally leads us to feel curious. On the other hand, when we oppose uncertainty, this leads us to experience anxiety or some variation of it (e.g. fear, worry, stress).

The reason that curiosity is so powerful is that it opens us up – physiologically and psychologically – to see the possibilities around us. Young children are the perfect example of this. Ever notice how much they notice?

Anxiety, on the other hand, literally causes the brain to narrow its focus. During periods of great change, anxiety can cost us dearly by causing us to miss opportunities that could lead to a better long-term outcome.

Try this simple experiment to experience the difference for yourself:

Go for a short walk at lunchtime and consciously shift your mindset between anxiety and curiosity. To generate anxiety, focus on a problem in your life that you don’t yet know how to solve. Then shift to curiosity by saying to yourself, “I wonder what will happen next.”

What do you notice?

How can we build the curiosity habit?

An essential part of cultivating curiosity is to have faith. I’m not necessarily talking about the religious form of faith, although I do wonder whether people who believe in a higher power have a leg up on this one. Faith could be faith in a God (of your choosing) or the Universe, or it could simply be faith in yourself – faith that you can handle whatever happens.

Beyond this, we can also learn to value curiosity in others. While it’s tempting to respect a leader or colleague who demonstrates certainty, the world has become too complex for that. A person who is willing to be openly curious, consider a situation from different perspectives and be flexible in taking action is more likely to generate a better outcome than one who jumps to conclusions for the sake of certainty.

Wherever there is uncertainty in your life, I hope that these insights will help you to navigate it more effectively – and even learn to enjoy it!

"Once we believe in ourselves, we can risk curiosity, wonder, spontaneous delight, or any experience that reveals the human spirit." (E. E. Cummings)

*The ideas in this post are based on the work of Alan Sieler of the Newfield Institute, which promotes and teaches ontological coaching in Australia and overseas.